As a Business Analyst you'll work with internal business users, stakeholders and interlinking departments to scope requirements to drive effective and efficient processes and systems through a controlled change programme in line with business strategic goals.

About the role

Main Responsibilities

This role is responsible for capturing the ‘As is’ processes including system data flows where required with a view of generating the most efficient and effective ‘to be’ processes.

To own and maintain a development roadmap of key pieces of work.

Oversee/manage the end-to-end BAU development queue by:

  • Lead/chair regular meetings with key business owners to prioritise and manage the BAU development queue.
  • Triage of development requests (stories), to ensure developer time is not spent on unnecessary work.
  • Prompting of and assisting with UAT testing of new developments.
  • Report on progress against roadmap, and new development builds
  • Communicate updates to impacted users prior to system go live
  • Support administration of system changes and bugs
  • Alongside the development team, ensure the business’ instance of ServiceNow is kept up to date with the latest release of software.

About You

Knowledge and Experience

  • Change Management coordination
  • Experience of senior stakeholder management to implement change in a face paced business
  • At least 3 years previous experience in a similar role
  • Capturing and documentation of business process
  • Prince foundation or similar level Project Management qualification
  • Visio or similar process mapping application knowledge
  • Exposure to PODIO and ServiceNow software applications desirable

About Us

Glide started life as separate businesses delivering broadband, utilities and communications services to different markets across the UK. For decades, we have been known for delivering exceptional connectivity and original solutions to the best universities and biggest businesses in the country.

The Glide group is growing quickly, expanding our footprint across the UK and into Europe, and building original ways for our customers to connect. We want people with conviction and confidence to take cutting edge products with enormous potential from our demo room to the feature-rich properties of the future.

We’re specialists in delivering market-leading, super-fast and reliable Wi-Fi and technical solutions for students, residential developers and businesses, the three sectors we know inside out. Glide is more than the sum of its parts. We’re a big group with the energy and ingenuity of a small business.


We believe in our people – they're what makes Glide the best place to work. That’s why we offer extensive benefits:

  • 25 days holiday (and Bank Holidays). Plus, an extra day off for your birthday.
  • Pension Contributions.
  • Private Medical Insurance is available for every employee.
  • Life Insurance cover.
  • Discounted Gym membership for employees in the Clevedon and Stoneleigh offices.
  • Cycle to Work scheme will be in place by August 2021.
  • Opportunities to progress within the business.
  • Long Service rewards: each 5 years there’s a bonus.
  • A generous employee referral bonus.
  • Regular social events throughout the year, including Summer BBQs, Away Days and a truly epic Christmas Party.
  • At Glide, staff are genuinely recognised for their hard work and contributions and these are celebrated with monthly ‘Golden’ Awards, End of Year Awards and other awards throughout the year.


At Glide, brand values aren’t just words on a wall. They are at the heart of our culture and shape how we behave, how we recruit and how we support each other and our customers.

Each value is brought to life through our behaviours. Our behaviours make it clear how to speak to our colleagues and our customers, how we act towards each other and how we define being a ‘Glider’.

Stand Together: Like a family, we value togetherness, put the group before ourselves, welcome diversity and always work hard to make sure everyone feels like they belong.

Act Bravely: We dare to do things a little differently. We believe in each other and inspire the people around us to push themselves out of their comfort zones, to do things with courage and conviction, to grab life by the horns and to have total confidence in themselves.

Care Whole-heartedly: If we fall down on customer experience, nothing else we do matters. That’s because customer loyalty is hard won and easily lost. The difference boils down to caring about the things our customers care about, always taking the time to make life simpler for them, and going out of our way to connect and give them more than they’d expect.

Live Vibrantly: We’re no ordinary company, and our culture reflects that: we believe that having fun, getting on with each other and not taking life too seriously is just as important as working hard.

Be Tenacious: It’s about more than hard work and graft – we never rest on our laurels. We are an unstoppable team that know we can always do better and more than what we achieved last week, month or year.

Think Unconventionally: Staying open-minded, defying predictable ways of doing things, outsmarting the competition and cracking on with enthusiasm and positivity is how we approach everything, every day.