Are you an experienced Account Manager looking for your next step in your career? Are you looking to work in a challenging, yet rewarding environment for a leading managed service provider?
You are an excellent communicator, both written and verbal, with the ability to produce engaging reports and content aimed at various levels of the business. You are passionate about delivering customer excellence and can spot problems to make the relevant changes to ensure the processes run smoothly going forward.
You are the kind of person who takes ownership for your personal development and works proactively with other teams and departments to share learning and provide the best customer experience possible whilst contributing to continual service improvement.
About the Role
You will be working closely with the CRM team to cultivate exceptional customer relationships. You will identify opportunities to retain and grow partnerships with accounts as well as working with Glide’s Flexi Customers to help resolve their issues and identify any opportunities to upsell to them.
You will maintain regular contact with multisite clients and referral accounts through face-to-face meetings, telephone and email communications; answer any queries a client may have and resolve any issues as well as completing any follow-up tasks.
Glide started life as separate businesses delivering broadband, utilities and communications services to different markets across the UK. For decades, we have been known for delivering exceptional connectivity and original solutions to the best universities and biggest businesses in the country
We are now proud to stand together as one group that brings together sector expertise and creative spirit to make life simpler, customers happier and businesses more successful.
The Glide Group is growing quickly, expanding our footprint across the UK and into Europe, and building original ways for our customers to connect.